These terms apply to any and all sales events held by The Wool Pirate. This includes unique discount codes and general sitewide sales. By purchasing during a sales event or using a discount code, you agree to these terms. Please ensure you have read and understood these terms prior to purchase.
Applying your discount code
Please make sure your discount is applied before you pay. This is the most important rule of any event.
- Enter your code at checkout and confirm that the discount appears in your order summary before you complete your purchase. Items that are not eligible for the sale will not have a discount applied to it. You can still purchase it though.
- If the discount isn’t showing, don’t place the order. Check that your code is typed correctly and that your cart contains eligible items, then refresh the page and try again. If it still isn’t working, wait a few minutes and try again, as the site can be slower than usual when many people are shopping.
- A discount can’t be added to an order once it’s been placed, even if the order was placed only moments earlier. Orders placed without the discount stay at the price you paid.
Please make sure your discount is applied to your cart before you check out. I cannot retroactively adjust prices, even if you purchased during the sale period. This will be strictly enforced. Thank you.
All sales are final
Every item purchased on sale or with a discount code is a final sale: no refunds, no exchanges, and no store credit. Please be sure you’re happy with your selections before you check out.
If your order arrives damaged or incorrect, contact me at yarnplease@thewoolpirate.com within 5 days of delivery and I’ll make it right.
Orders ship exactly as placed
Once an order is placed, we can’t change it. That includes:
- Adding or removing items
- Changing quantities or colours
- Changing the shipping method or address
- Correcting mistakes made at checkout
- Cancelling a completed order
Orders can’t be combined. Each order ships on its own, even if you ask in the order notes. If you’d like to buy more, it’s best to add everything to one cart before you check out.
Please review your cart carefully before you pay, since you’re responsible for confirming the details of your order.
Dye lots and colour
Yarn varies from one dye lot to the next, especially hand-dyed and variegated yarns, and screens can show colours differently.
- During the sale, we can’t guarantee matching dye lots, and we can’t promise a specific lot.
- We will always do our best to send skeins that look closely matched.
- If you have a lot preference or a special request, add it to the Order Special Instructions box in your cart before you buy. We can’t act on requests sent by email during large sale events such as the annual warehouse sale, and we can’t guarantee a request can be met. We will send what’s available.
- If exact dye lots matter for your project, we suggest shopping outside the sale, when we can give your order more individual attention.
Shipping and processing
Sale weekends bring far more orders than usual, and it’s just one woman packing every order.
- Please allow 2 business days for your order to be processed before it ships.
- Orders can’t be held. They ship as they’re ready.
Help during a sale
During a sale, my focus is on getting orders packed and shipped, so I am limited in what I can help with. Questions about yarn quantities, substitutions, colour choices, and project planning are best sent before a sale begins, when I can give them proper attention. After the sale, I’ll answer messages as quickly as I can.
Your part in a smooth sale
By placing a sale order, you’re agreeing that:
- You’ve checked your cart, colours, quantities, shipping details, and discount before paying.
- All sale purchases are final.
- Colour and dye variation is a normal part of working with natural fibres.
- Orders are processed in the order they arrive, and I can’t make individual exceptions during the sale.
I put a lot of care into these events and I’m grateful that you’re part of it. Thank you for helping make it a good experience for the whole crew.
About the Annual Warehouse Sale and your code
The Annual Virtual Warehouse Sale is an online event for our crew members (email subscribers). There is no in-person event.
- Your code: Each crew member receives a personal discount code by email on the morning of Friday, October 30. Codes are single use and meant for the subscriber they were sent to, so please don’t share them. If you share your code and the other person uses it before you, you won't be able to use it.
- What’s included: 20% off regular priced yarn, needles, and pattern books.
- What’s not included: Items that are already on sale and premade kits and gift cards.
- When it works: Your code is valid from 8:00am ET on October 30 until 11:59pm ET on November 1. It can’t be used before the sale begins or after it ends, and it can’t be applied to orders placed outside that window.
- Other discounts: The code can’t be combined with other discounts or points.
We reserve the right to make changes to this policy at our discretion.
Questions? Reach me at yarnplease@thewoolpirate.com.