Shipping policy

Canada

We ship throughout Canada from Norfolk County, Ontario. We process orders during regular business hours and endeavour to send them out as quickly as possible. Store fulfillment time may vary between 1-3 days.

We are pleased to offer free shipping for any order over $175.00 within Canada. Free shipping is calculated based on $175.00 AFTER all discounts and promotions.  Up to $175.00, we offer a flat rate shipping of $13.95.  All packages will ship with a courier company (ie: Purolator, Fedex or UPS).

This includes $100.00 of insurance and will also include a tracking number.  If you wish to purchase additional insurance, please email me at yarnplease@thewoolpirate.com and I will get you a quote.   

Please ensure you have inputted the correct address at the time of checkout.  We cannot be responsible for incorrect addresses and will ship to the provided address.  Please ensure the address is correct, especially if you use the autofill feature which can sometimes have errors. 

As we use couriers, we cannot ship to a PO Box.  Please ensure you have a street address that a courier can deliver to.  

All parcels over $400 will be shipped with signature required.

If you live in Norfolk County, Ontario, there is a "local pick-up" option available where your order can be picked up locally. We will contact you once we receive your order to make arrangements. 

We cannot be responsible if your package doesn't arrive, is lost in the mail or shows up late. You will need to contact the courier company (ie: Purolator) directly for more information if you experience any delays or issues. 

Pick-Up Policy

We’re happy to offer local pick-up as a convenience for our customers. If an order is placed for pick-up but is later unable to be collected, we’re happy to ship it to you instead. However, please note the following:

• A 15% handling fee will be applied to any order originally marked as pick-up but later changed to shipping.

• Shipping costs will also be charged as calculated by the courier at the time of dispatch.

We appreciate your understanding, as packing, processing, and handling add time and costs not originally included with pick-up orders. If you’re unsure whether you’ll be able to pick up your order, we kindly recommend selecting shipping at checkout.

We reserve the right to make changes to this shipping policy at our discretion.

As we use couriers, we cannot ship to a PO Box.  Please ensure you have a street address that a courier can deliver to.  

We cannot be responsible if your package doesn't arrive, is lost in the mail or shows up late. You will need to contact the shipping company (ie: Purolator) directly for more information if you experience any delays or issues.

We reserve the right to make changes to this shipping policy at our discretion.

We ship throughout the world from Norfolk County, Ontario. We process orders during regular business hours and endeavour to send them out as quickly as possible. Store fulfillment time may vary between 1-3 days.  

Please note, we are unable to ship to the EU at this time.  We are working on understanding the new regulations and making sure we comply.

The cost of shipping is calculated during the checkout process and depends on the weight and shipping location.  You will be given choices to the level of shipping you would like which will tell you approximately delivery times as well as if the package is tracked and insured.  

If you pick a shipping level that does not include tracking or insurance, I'm sorry, but we cannot be responsible if the package is lost.  If you pick a shipping level with tracking, the tracking number will be sent to you in a confirmation email.   

Please ensure you have inputted the correct address at the time of checkout.  We cannot be responsible for incorrect addresses and will ship to the provided address.  Please ensure the address is correct, especially if you use the autofill feature which can sometimes have errors.  

The shipping costs DO NOT cover customs or duties fees and you are responsible for any additional costs if applicable.   

We cannot be responsible if your package doesn't arrive, is lost in the mail or shows up late. You will need to contact the courier company (ie: Purolator) directly for more information if you experience any delays or issues.  

We do not make any money on the shipping of parcels.  The costs charged at check out are what we are billed by the shipping company.  We are constantly in search of cheaper options for you.  If we do find a cheaper option at the same level of service you chose, we will use that service and refund you the difference.  

We reserve the right to make changes to this shipping policy at our discretion.